Privacy policy.

Collecting Personal Information

When you visit our website, we collect certain details about your device, your interaction with the site, and information necessary for processing your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify you (including the information listed below) as "Personal Information." Below is a breakdown of the Personal Information we collect and the purposes for which it is used.

Device Information

• Examples of Personal Information Collected: This includes your browser version, IP address, time zone, cookie data, pages or products you view, search terms, and your interactions with the site.

• Purpose of Collection: To ensure the site loads properly for you and to analyze site usage, helping us optimize your user experience.

• Source of Collection: This information is collected automatically when you access our site via cookies, log files, web beacons, tags, or pixels.

• Disclosure for Business Purposes: Shared with our processor, Squarespace.

Order Information

• Examples of Personal Information Collected: This includes your name, billing address, shipping address, payment details (such as credit card numbers), email address, and phone number.

• Purpose of Collection: To fulfill orders, process payments, arrange shipping, send invoices/order confirmations, communicate with you, detect potential fraud, and, with your consent, provide relevant product or service information and advertising.

• Source of Collection: This information is provided directly by you.

• Disclosure for Business Purposes: Shared with our processors, including Squarespace and PayPal.

Customer Support Information

• Examples of Personal Information Collected: Your name, billing address, shipping address, payment information (including credit card details), email address, and phone number.

• Purpose of Collection: To offer customer support and resolve any issues or inquiries you may have.

• Source of Collection: This information is provided directly by you.

• Disclosure for Business Purposes: Shared with customer support service providers as necessary.

Minors

Our website is not intended for children under the age of 13. We do not intentionally collect Personal Information from minors. If you believe that a child under the age of 13 has provided us with Personal Information, please contact us using the information below, and we will promptly delete such information.

Sharing Personal Information

We share your Personal Information with service providers who assist us in offering our services and fulfilling our contractual obligations, as outlined above. For example:

• We use Squarespace to power our online store. You can learn more about how Squarespace handles your Personal Information here:

• We may share your Personal Information to comply with applicable laws and regulations, respond to legal requests (e.g., subpoenas or search warrants), or protect our rights.

Behavioral Advertising

We use your Personal Information to provide targeted advertisements or marketing communications that may interest you. For instance:

• We use Google Analytics to help us understand how our customers use the site. You can learn more about how Google uses your data here: Google Privacy Policy. You can also opt-out of Google Analytics here: Google Analytics Opt-Out.

• We may share information about your site activity, purchases, and interactions with ads on other websites with our advertising partners. This is done through cookies or similar technologies, depending on your location and consent.

For more information about how targeted advertising works, visit the Network Advertising Initiative’s educational page: NAI Understanding Online Advertising.

You can opt out of targeted advertising by visiting the following links:

• Facebook: Facebook Ads Settings

• Google: Google Ads Settings

• Bing: Bing Ads Settings

• Additionally, you can opt out of some services by visiting the Digital Advertising Alliance’s opt-out portal: DAA Opt-Out.

Using Your Personal Information

We use your personal information to deliver the services you expect from us, including but not limited to: providing products for sale, processing payments, managing the shipping and fulfillment of your orders, and keeping you informed about new products, services, and special offers that may interest you.

Lawful Basis for Processing Your Information

If you are a resident of the European Economic Area (EEA), we process your personal information based on the following lawful grounds, in accordance with the General Data Protection Regulation (GDPR):

• Your consent for processing your data.

• The performance of a contract between you and our website, such as processing your order and completing purchases.

• Compliance with our legal obligations, including tax and regulatory requirements.

• Protection of your vital interests, such as health and safety.

• Performance of tasks carried out in the public interest or in the exercise of official authority.

• For our legitimate interests, which are balanced against your privacy rights.

Data Retention

When you place an order on our website, we retain your personal information for the duration of our business relationship and for as long as necessary for record-keeping, regulatory compliance, or until you request its deletion. For more details on your right to have your information erased, please see the ‘Your Rights’ section below.

Automated Decision-Making

If you are an EEA resident, you have the right to object to automated decision-making, including profiling, if such processes have legal or significant consequences for you.

We do not engage in fully automated decision-making that has a legal or significant effect on you using customer data.

However, our processor, Squarespace, may use automated processes in limited ways to prevent fraud. These processes do not have significant consequences for you. Examples of these processes include:

• Temporary denylisting of IP addresses associated with repeated failed transactions (lasts a few hours).

• Temporary denylisting of credit cards linked to denylisted IP addresses (lasts a few days).

GDPR Rights

If you are a resident of the EEA, you have the right to:

• Access the personal information we hold about you.

• Request that we transfer your data to another service.

• Request corrections or updates to your personal information.

• Request that we erase your personal information.

If you wish to exercise any of these rights, please contact us at:

Email: hello@oliveandlupaper.com

Please note that your personal information will initially be processed in Ireland and may be transferred outside of Europe for storage and further processing, including to countries such as Canada and the United States. For more information on how we comply with GDPR when transferring data, please refer to Squarespace:

CCPA Rights

If you are a resident of California, you have the right to:

• Access the personal information we hold about you (known as the “Right to Know”).

• Request that we correct, update, or erase your personal information.

To exercise any of these rights, please contact us at:

Email: hello@Oliveandlupaper.com

If you would like to designate an authorized agent to submit these requests on your behalf, please reach out to us directly.

Cookies

A cookie is a small data file that is stored on your device when you visit our site. We use several types of cookies, including functional, performance, advertising, and social media cookies. These cookies enhance your browsing experience by remembering actions and preferences (such as login details and region selection) so you don’t have to re-enter them each time you return to the site. Cookies also help us gather insights about how users interact with the site, such as whether it’s their first visit or if they’re a returning user.

We use the following cookies to optimize your experience on our website and deliver our services effectively:

• Functional Cookies: Allow the site to remember your preferences and settings.

• Performance Cookies: Collect data about how users interact with our site to improve performance.

• Advertising Cookies: Tailor advertisements to your interests across various platforms.

• Social Media Cookies: Allow you to share content from our site on social media platforms.

By continuing to use our site, you consent to our use of cookies. If you wish to manage or disable cookies, you can do so through your browser settings.

Do Not Track Signals

Currently, due to the lack of a unified standard for "Do Not Track" signals across the industry, we do not modify our data collection or usage practices in response to such signals sent from your browser.

Updates to This Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in our practices, or for operational, legal, or regulatory reasons. Any modifications will be posted on this page, and the "Last Updated" date will reflect when the most recent changes were made.

Contact Us

If you have any questions about our privacy practices, need more information, or wish to file a complaint, feel free to contact us via email at:
Email: hello@oliveandlupaper.com